Loan Application Cancellation

A customer may request cancellation of a loan application before disbursement, subject to the status of the application and applicable terms.

Cancellation may not be available after the loan has been disbursed.

The final status of an application will depend on the applicable loan terms, internal processing status, and applicable legal or regulatory requirements.

Cancellation After Approval

Approval of a loan application does not necessarily mean that the loan has already been disbursed.

Where applicable, a customer may request cancellation after approval but before disbursement, subject to the applicable terms and processing status.

Processing Fees and Other Charges

Any applicable processing fee, service charge, documentation charge, or other applicable fee will be handled according to the terms communicated to the customer.

Where a fee is stated as non-refundable under the applicable terms, it may not be eligible for refund.

Loan Repayment

Payments made toward an active loan are generally treated as repayments against the customer's outstanding loan balance.

Such payments are not treated as purchases of physical products and therefore are not ordinarily refundable merely because the customer changes their mind.

Duplicate or Incorrect Payments

If you believe that you have made a duplicate payment or an incorrect payment, please contact us as soon as possible.

We may request transaction details, payment reference numbers, screenshots, or other information required to investigate the issue.

After verification, any eligible refund or adjustment will be handled according to the applicable payment and loan terms.

Failed Transactions

If money has been debited from your bank account but the payment status on our system shows as failed, pending, or unsuccessful, please contact us with the relevant transaction details.

The transaction may require verification with the applicable payment service provider before any refund or adjustment is processed.

Refund Processing

Where a refund is approved, the refund may be processed through the applicable payment method or according to the applicable payment provider's procedures.

The time required for the amount to reflect in the customer's account may depend on the customer's bank or payment service provider.

Disbursed Loans

Once a loan has been disbursed, cancellation of the original application may no longer be available.

Any request after disbursement will be handled according to the applicable loan agreement and early repayment or closure terms.

Contact Us

For cancellation, payment, or refund-related queries, please contact Shubh Finance with your registered mobile number, application number, and relevant transaction details.